Privacy Policy
Effective date: 2026-02-26
This Privacy Policy explains how Noxolo Duma Physiotherapy ("we", "us") collects, uses, stores and discloses personal information you provide when using our website and services.
Contact
Email: info@noxolodumaphysio.co.za
Information we collect
- Contact details: name, email, phone, address.
- Booking details and brief condition descriptions you provide.
- Technical information: IP address, browser and device data, cookies.
- Communications and records necessary for clinical care and legal compliance.
How we use your information
- To provide and manage appointments and clinical services.
- To communicate appointment confirmations, reminders and service information.
- For analytics, security and fraud prevention.
- As required by law or for medical record‑keeping obligations.
Sharing and third parties
We do not sell personal information. We may share data with service providers (hosting, SMTP, analytics), insurers, or other healthcare providers when necessary for care, provided consent is signed. Processors are contractually required to protect personal data.
Retention
We retain personal and clinical records for periods required by law and professional obligations. Anonymised data may be retained for analytics.
Your rights
You may request access, correction, deletion (subject to legal retention), restriction or portability of your data. To exercise rights, contact us at the email above.
Security
We implement reasonable technical and organisational measures to protect personal data. No system is completely secure; report incidents to our contact email.
Children
Our services are not intended for children under 18 without parental/guardian consent.
International transfers
If data is transferred outside South Africa we implement safeguards (contracts, approved mechanisms).
Changes
We may update this Policy; material changes will be published with a new effective date.